Delegate & Elevate Privacy Policy

At Delegate & Elevate, your privacy is important to us. We're committed to keeping your personal information safe and transparent about how we use it. This Privacy Policy explains what data we collect, how it’s used, and how we protect it—so you can feel confident when working with us.

 

Contact Details

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• Name: Lucy Stone

• Address: Flat 3, 16 Neeld Crescent, Hendon, NW4 3RR

• Phone: 07764 786827

• Email: lucy@delegateandelevate.co.uk

 

What Information We Collect

 

We may collect and process the following types of personal information:

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• Basic contact details: Your name, email address, and phone number—usually when you reach out via email, phone, or our website.

• Website usage data: Like your IP address, browser type, and pages visited—this helps us improve your online experience.

• Payment information: If you use any of our paid services, your payment data (billing address, payment method) may be processed securely via third-party providers.

• Professional details: Such as your job title, if relevant to the service we provide.

 

How and Why We Use Your Information

We collect personal information directly from you for reasons such as:

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• Providing virtual assistant and admin support services

• Responding to questions, providing updates, or offering support

• Improving how our website performs and serves users

• Processing secure payments

• Meeting any legal or regulatory requirements

Our legal basis for processing your data under GDPR includes:

• Your consent (which you can withdraw at any time)

• A contractual obligation

• Our legitimate business interests

To withdraw consent or ask a question, please email: lucy@delegateandelevate.co.uk

 

How Your Data Is Stored

Your information is securely stored on encrypted systems, devices, and servers, accessible only by authorised personnel. We follow strict protocols to protect it from unauthorised access, modification, or disclosure.
We only keep your data for as long as it's needed to fulfil the purpose for which it was collected. When it's no longer required, it will be permanently deleted or securely destroyed.

Your Rights

Under UK GDPR, you have the right to:

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• Access your personal information

• Correct or update inaccurate or incomplete data

• Request deletion of your data in certain situations

• Restrict or object to how we process your data

• Ask for your data to be transferred to another organisation or to you

 

There’s no charge to exercise these rights, and we’ll respond within one month.

 

To make a request, contact: lucy@delegateandelevate.co.uk

 

Making a Complaint

 

If you’re unhappy with how we’ve handled your data, you can contact us directly at: lucy@delegateandelevate.co.uk

 

You’re also entitled to raise a complaint with the ICO:

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

 

Cookies

 

Cookies are small files stored on your device that help websites run smoothly and tailor experiences to your preferences.
We use cookies to improve your website experience, monitor site performance, and understand visitor behaviour. Cookies do not give us access to your computer or any personal data without your consent.

 

Managing Cookies

 

You can control and manage cookies in your browser settings. Here’s how:

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• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Preferences > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

• Edge: Settings > Privacy, Search & Services > Cookies

 

Disabling cookies may impact your experience on our site.

Your Consent

By continuing to browse and use our website, you consent to our use of cookies in line with this policy. If you prefer not to accept cookies, please adjust your browser settings.

Policy Updates

We may update this Privacy & Cookie Policy from time to time. Changes will be published here with the latest date of revision.
Last updated: 23rd April 2025